This was my third year teaching at The CLM’s Claims College in Baltimore, MD. The Claims College first occurred in 2012 with some of the industry’s best professionals enlisted to create and teach courses. Back then, there were courses in three schools; however, this has now expanded to a total of eight three-level specialty schools and three one-level schools. Each level consists of pre-course reading materials, in-class instruction, group projects and an exam.
Students complete classes to earn their CCP (Certified Claims Professional) designation, ACP (Advanced Claims Professional) designation, and/or a Certificate in Mediation, Extra-Contractual Claims or Leadership depending on the classes they take. Since its inception, hundreds of students have attended Claims College and earned the designations above. This year, I was asked to serve as a faculty member for the School of Casualty and the School of Leadership.
As a member of the faculty for the School of Casualty, I was able to teach a Level 2 course titled “Case Resolution: Development of a Negotiation Strategy.” This course was designed to allow the students to take a disciplined approach to negotiation. The course allowed the students to use the methods of principled negotiations and apply them to their own style. The class is very interactive and the students were very creative in how they handled each scenario.
This was the School of Leadership’s inaugural year at Claims College. The CLM created it to “provide a comprehensive review of leadership theories and styles as well as practical information for leadership development.” I was honored to be asked to help create and then teach “Leading Through Change and Adversity” with the goal of introducing skills leaders need to lead Claims Resolution professionals through change. It was a pleasure to work with each of the students during class, and proctor the oral presentation and exam at the end of all the courses.
I really look forward to and enjoy being part of The CLM’s Claims College. Each year, I have the opportunity to teach and work with amazing leaders in the industry. I have met some amazing people in Baltimore, and I look forward to continuing to assist with the college in the future.